«What gets measured gets improved.»
«Measuring progress is the only way to achieve lasting success.»
NET PROMOTER SCORE (or NPS) one of the most popular customer experience metrics, focuses on a single, crucial question: how likely are you to recommend us to a friend, on a scale from 0 to 10? is widely recognized as one of the most important metrics for customer experience and measures global satisfaction as a result of the propensity of users to recommend your company.
This metric focuses on a single, crucial question: how likely are you to recommend us to a friend, on a scale from 0 to 10? Based on the score they give you, your customers can belong to three groups:
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